To be eligible for a return, your item must be unused and in the same condition that you received it. Products that are specially ordered or customized for customers specific needs are not eligible for exchange of products.Products that came labelled with a security seal must have the seal intact and not tampered with.Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.Product serial number, or any similar identification numbers, must match the serial number on the package or invoice issued by VMS.Products must be complete with all standard certification labels originally placed and not tampered with.Products must not been used and in sell-able conditions.Products must be in the original manufacturers packaging upon return or exchange.Qualified and conforming products must fulfill the criterion listed below: If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange anymore. Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, VMS will accept all qualified and conforming products for exchange or return within 14 days of the original purchase date. We would like to emphasize that Vision Media Supplies Sdn Bhd (“VMS”) return policy are only limited to exchanging of products, refund claims or warranty claims. These policies are only applicable to products purchased directly by you from Vision Media Supplies Online website. The following return policies and procedures have been established for all Vision Media Supplies online orders.

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